Refund policy
Returns & Refunds
We want you and your little one to love what you ordered. If something isn't right, here's exactly how it works.
Return window
You have 30 days from the date your order is delivered to start a return or exchange.
Refunds
Return an eligible item within 30 days and we'll refund you in full to your original payment method. Once your return arrives back with us, refunds are processed within 5–7 business days. Original shipping charges are not refunded, unless the item arrived damaged or was sent in error.
Exchanges
Need a different size or color? We'll swap it, free, subject to availability. Kids grow fast — if the size you want has sold out, we'll issue store credit or refund you, whichever you prefer.
Return shipping
Exchanges always ship back free — no coverage needed. For refunds, add return coverage at checkout and your return ships free too; without coverage, the cost of the return label is deducted from your refund. Damaged or incorrect items are always free to send back, either way.
Condition
Items must be unworn, unwashed, and in original condition with tags attached. We can't accept items showing signs of wear, staining, or odor (we know — kids find a way).
Pre-order items
You can cancel a pre-order for a full refund at any time before it ships. Once your pre-order has shipped, the standard 30-day window applies, counted from the date it's delivered — not from the date you placed the order.
If we can't ship your pre-order by the date we promised, we'll email you with a new date and you'll have the option to cancel for a full refund.
Damaged or incorrect items
If your order arrives damaged, defective, or isn't what you ordered, email us at hello@shopallsette.com and we'll make it right at no cost to you — replacement or full refund, including all shipping.
Final sale
Items marked "Final Sale" and items purchased with a discount of 40% or more can't be returned or exchanged.
How to start a return
Start your return or exchange at our returns portal. You'll need your order number and the email address you ordered with. If anything goes wrong, email us at hello@shopallsette.com and we'll sort it out.